8a999 Privacy Policy

About this policy

8a999 platform is operated by a licensed online gaming operator. This Privacy Policy ("Policy") explains what types of personal information are collected and how they are processed when using the 8a999 website, mobile app, and related services.

We comply with Bangladesh and international data protection laws. Protecting your privacy is an integral part of our business responsibility. By using 8a999, you are deemed to have accepted the terms of this Policy. Please read it carefully.

This policy is part of 8a999's Terms and ConditionsThis policy applies in conjunction with the Terms and Conditions. In case of any conflict, the Privacy Policy shall prevail.

What information we collect

8a999 collects your information in various ways. Details are provided below:

Information Provided at Registration

• Full name and date of birth
• Email address and mobile number
• Residential Address
• Payment account details (mobile banking number or bank account)
• National ID or passport number for identity verification

Automatically Collected Information

• IP address and device information
• Browser type and version
• Page visit history and duration
• Cookie and local storage data
• Geolocation (if permitted)

Information collected from gaming activities

• Betting & Gaming History
• Deposit and withdrawal records
• Bonus and promotion usage history
• Live chat and support conversation records
• Account settings and preferences

How We Use Your Information

8a999 uses your personal information only for specific purposes. We never use your data for irrelevant or unauthorized activities. The table below details our data usage purposes:

Data Sharing Policy

8a999 never sells your personal information. However, in specific circumstances, information may be shared with trusted third parties:

• Payment Provider: Necessary information is shared with mobile banking and e-wallet providers to process transactions.
• KYC and verification services: Licensed third-party providers for identity verification.
• Regulatory Authority: Government authorities for licensing compliance or legal investigations.
• Technology Partners: Software and analytics providers bound by strict confidentiality agreements.
• Fraud Prevention: Law enforcement agencies investigating money laundering or cybercrime.

Except in the cases mentioned above, 8a999 will not disclose information by violating your privacy policy under any circumstances.

Data Protection Measures

8a999 uses industry-leading technology to protect your information. Our security infrastructure is as follows:

• SSL/TLS encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive information stored on servers is kept in encrypted format.
• Firewall & DDoS Protection: Advanced firewalls are active to protect the platform against cyberattacks.
• Two-Factor Authentication (2FA): Additional security layer when logging into the account.
• Regular Security Audits: Regular penetration testing and security assessments conducted by independent third parties.
• Limited Access: Only authorized personnel can access your data, and every access is logged.

Cookie policy

8a999 uses cookies to ensure the website and app function properly and to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use

• Essential cookies: For login sessions and security purposes — the site cannot function without these.
• Performance Cookies: For reviewing page load times and user behavior.
• Functionality Cookies: To remember your language and display preferences.
• Analytics cookies: For traffic analysis and service improvement.

You can disable cookies from your browser settings at any time, but this may limit some features of the site.

Data Retention Period

8a999 does not retain your information longer than necessary. The general rules are:

• All information is retained while the account is active.
• Even after account closure, certain information may be retained for up to 5 years due to legal obligations.
• Payment and transaction records are retained for up to 7 years (in accordance with financial regulations).
• Upon withdrawal of marketing consent, marketing data will be deleted within 30 days.

Your rights

As an 8a999 user, you have several important rights over your personal information:

• Right to know: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may opt out of specific uses of your data at any time.
• Data Portability: You can request your information in a machine-readable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise these rights, email [email protected]. We will try to respond within 30 days.

Children's Privacy

8a999 is strictly prohibited for anyone under 18 years of age. We do not knowingly collect information from minors. Age is verified during registration, and additional verification is requested in suspicious cases. If a minor opens an account by mistake, that account is immediately closed and the information is deleted.

Third-Party Services & Links

The 8a999 platform may include third-party services such as game providers or payment gateways. These services have their own privacy policies, and 8a999 is not responsible for their data practices. We recommend that you also read the privacy policies of the relevant third parties.

Policy Updates

8a999 may update this Privacy Policy as needed. Changes will be announced on the website and the "Last Updated" date at the top of the page will be changed. In case of major changes, separate notification will be sent via email or app notification.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Support button at the bottom right corner of the website
• Support Hours: 24/7 (Support available in Bangla)